Your Privacy Is Our
Top Priority

wlmbd collects various types of information in order to provide its services. This information is collected from two main sources: (a) what you provide directly, and (b) information collected automatically through your use of the platform.

Information you provide directly includes:

• Name, email address, and contact details
• Date of birth (for age verification)
• Banking and payment information (for bKash, Nagad, Rocket, Upay, or bank transfers)
• Government-issued document details required for identity verification
• Messages and requests you send via support chat or email

Automatically collected information includes IP address, browser type, device details, cookie data, and site usage logs.

We use your information only for the legitimate purposes listed below:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To properly complete deposit and withdrawal requests.
• Support Services: To answer your questions and resolve your issues.
• Security Assurance: To prevent fraud, money laundering, and illegal activity.
• Service Improvement: To further improve platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulations.

wlmbd never sells, rents, or discloses your personal information to unauthorized third parties.

To protect your information, wlmbd applies industry-standard technical and organizational measures. The key features of our security practices are outlined below:

• SSL/TLS Encryption: All data transmission between the website and servers is encrypted.
• Secure Server Infrastructure: Your data is stored on servers protected by firewalls and access control systems.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
• Restricted Access: Only authorized personnel can access your information, and only on a need-to-know basis.

The data retention period depends on the purpose and applicable legal obligations. Data that is no longer needed after legal requirements are fulfilled is securely deleted.

wlmbd may share information with third parties in limited cases and under strict conditions. These cases are described below:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and related banking partners to complete your transactions.
• Identity Verification Services: Information may be shared with verification service providers to complete the KYC (Know Your Customer) process.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a competent authority.
• Technology Partners: Technology service providers engaged to operate the platform, who are contractually bound to uphold the same privacy standards as this Policy.

Outside the situations listed above, no information will be shared with third parties without your explicit written consent.

wlmbd uses cookies to improve your browsing experience and ensure the platform functions properly. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Analytics Cookies: Used to analyze user behavior and improve the quality of our services.
• Functional Cookies: To remember your preferences and language settings.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the website to not work properly.

As a user of the wlmbd platform, you have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, except for data that must be retained to meet legal obligations.
• Right to Object to Processing: In certain cases you can object to the processing of your information.
• Right to Data Portability: You can request your information in a structured, machine-readable format.

To exercise these rights, please email [email protected] or use our 24/7 live chat support. We will process your request within a reasonable timeframe.

wlmbd is a responsible platform. Our services are intended only for users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

The registration process includes an age verification step. If we suspect that a minor is attempting to create an account, we will immediately suspend that account and delete the associated information.

If a parent or guardian believes their underage child has created an account on our platform, please contact us immediately at [email protected].

For operational purposes, your information may sometimes be processed on servers located in different countries. In such cases, wlmbd ensures that:

• All data transfers are conducted under appropriate security measures.
• Contractual obligations for data protection are in place with third-party partners.
• Applicable laws are always respected in data transfers.

wlmbd is committed to responsible gaming. We may use data analysis to monitor your gaming habits and usage patterns, which helps us identify potentially problematic gaming behavior and provide assistance when needed.

Data used in this process is used solely for your protection and is not used or disclosed for any other purpose. To learn more about responsible gaming, visit our Responsible Gaming page.

If you request to close your wlmbd account, we will follow the policy below:

• Information required for legal obligations and financial transaction records will be retained for the required period.
• Information needed for dispute resolution and claims processing will be retained.
• Information no longer needed for the above purposes will be securely deleted.

Once the account closure process is complete, a confirmation message will be sent to you by email.

wlmbd may update or revise this Privacy Policy from time to time. For significant changes, we will:

• Post a clear notice on the website.
• Notify registered users of the changes by email.
• Update the "Last Updated" date at the top of the Policy.

Continuing to use the platform after an update will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.

wlmbd believes that transparency is the foundation of a healthy and trustworthy platform. Therefore, we will:

• Always be honest about how your information is being used.
• Answer any privacy-related questions you have promptly and honestly.
• Continue using the latest technology and methods to protect your data.
• Regularly review and improve our privacy practices.

This commitment is the foundation of a long-term, trustworthy relationship with our users. Your trust is our most valuable asset.